Refunds and Returns
It is the policy of Cotswold Food & Drink to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your purchase and wish to receive a refund or return your purchase, please email customercare@cotswoldfoodanddrink.co.uk or call us on 0800 774 7068 with the order number quoted on the delivery note.
Fresh products
If you receive a fresh product from Cotswold Food & Drink that is not in perfect condition, we request full details of the item (product code, Use By date and product description) with photographs if possible, and we will refund the cost of that item to you within 48 hours.
ITEMS DAMAGED IN TRANSIT
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange or refund the damaged items without charge.
ITEMS LOST IN TRANSIT
If your order is lost in transit, we will refund your purchase and offer a replacement.
INCORRECT ITEMS
If we have sent you an incorrect item, please notify us as soon as possible and the team will advise on next steps depending on the product in question. We will refund you for the product you originally ordered.
NEED TO CONTACT US?
If you have an issue with your delivery or an urgent query about your order, you can contact us on customercare@cotswoldfoodanddrink.co.uk or call us on 0800 774 7068 between 8am-8pm Monday to Friday, 9am – 6pm Saturday and 11 – 5pm Sunday. Our team will be happy to help you
